- The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.
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Job Description
- Communicate courteously with customers by phone calls, emails, online and social media
- Assist customers to facilitate their choices and purchases of freshly processed products
- Set up new customers’ account or update existing customers’ details on Vend.
- Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
- Explore cold and warm calling to both new and existing customers to ensure customer retention
- Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
- Provide pricing and delivery information to customers
- Build sustainable relationships and trust with customers through interactive communication
- Close sales at the promised time
- Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
- Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.
Requirements
- Minimum of OND, B.Sc, or HND Certificate in a relevant field
- 1 -2 years of experience in helpdesk/customer service in the food industry
- Working knowledge of customer service principles & practices
- Working experience in the QSR/Food industry in desirable
- Willingness to work on weekends.
- Possess excellent telephone etiquette
- Ability to always remain professional and courteous with customers
- Computer literacy is highly required
- Candidate must live close to the desired work location: Wuse 2.
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