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Job title: IT BTS M&S Process Analyst Manager
Department: IT Global
Location: Bucharest
Reporting to: IT BTS Sales & TM Business Expert
Role: Permanent
IT BTS M&S Process Analyst Manager
What this position is about - Purpose:
The IT BTS M&S Process Analyst Manager acts as a liaison between Business, Development and other internal teams in order to implement the approved process changes.
The position is responsible of the following main activities:
- Business Analyst: Understand business demands and translate these following the global approach principles into functional design/user story according to the Marketing and Sales (M&S) global business processes, including process flow, business rules, and data model requirements
- Global Reference Model specific area ownership, ensuring the continuous improvement on the corresponding processes in the context of a global approach
- Daily routine and change management within his/her functional work-stream, ensuring all milestones regarding to this process (FD delivery and testing) are properly achieved
- Support the application maintenance within his/her functional work-stream, providing good knowledge of business process and its related system functionality. Interaction with other groups to coordinate bug fixing, change request implementation and service operations is required
- BTS point of contact for Business and Local IT Leads in the Market. Ensuring the promotion and adoption of the IT global solutions and providing the best practices required. Support the markets assigned in the context of Trade Marketing processes
- Projects participation having a supporting role. Managing the ad-hoc activities assigned, during project execution, based on its Technical and Functional Skills
What will you do - Responsibilities:
1. Global Reference Model ownership :
- Be the master of the process/es owned knowing all the functionalities and the markets using
- Continuous improvement of deployed functionalities aligned with changing business environment
2. Change management :
- Continuous improvement on our BTS Trade Marketing Change Management Process as well as ensure full compliance with OCM
- Guarantee all CGHs have a meaningful business benefit, providing when possible quantitative impact of the development requested
- Scope these changes based on the criticality for the business and its value added to the global tool
- Be concerned that Change management is an ongoing process and keep moving the CHGs as soon as they arrive
- Ensure market has provided with an accurate business description, a benefit and priority
3. Application maintenance / Quality Assurance :
- Performs quality reviews of application and deliverables provided by both JTI and Externals and verifies that they meet agreed upon architectural requirements
- Participate in System Test phases to ensure markets' requirements are meeting and no side issues are appearing in order to improve quality of UAT releases
- Ensure that defined processes are followed by all parties which ensure a smooth execution of planned activities
4. Business Relationship Management:
- Manage JTI markets under his/her responsibility
- Advice Markets on their scoped Change requests and Service Requests.
- Provide Action Plans and full Visibility on the status of critical issues to Markets
5. Knowledge base develop and maintenance / Trainings :
- To prepare, update and maintain knowledge articles, documentation and procedures
- Support other team members in knowledge transfer and learning process
- Leading some internal refresh sessions, workshops for certain functionalities and/or new modules will provide other team members with the "how-to" tool knowledge
- To prepare, provide or update training materials of the Trainings scheduled for the year
- Prepare agenda, logistics and request feedback of training provided
6. Projects Support :
- Work on the projects under assignment ensuring the tasks under his/her responsibility are done as planned and aligned with JTI IT quality standards
Who are we looking for - Requirements:
- University degree or equivalent in Engineering, Computer, or Technical Sciences or strong IT background
- Additional Business Education based on Trade Marketing is a plus
- 5+ years of working experience with CRM, Commerce or BI systems
- 2+ years of project management experience
- Good understanding of Business Intelligence concepts
- Good understanding of Trade Engagement and Commerce processes as well as FMCG industry
- Experience with Business Analysis framework and methodologies, including interaction with different audiences to understand business needs
- Excellent communication and interpersonal skills: Ability to influence and shape business demand
- Good presentation skills
- Fluent in written and spoken English
- Capable of working in a multinational environment
- Experience working with virtual teams
- Good team player with a proactive mindset
- Customer oriented
- Available for travel when required
What are the next steps – Recruitment process:
Thank you very much for your interest in the role. You are welcome to apply.
